Online reviews are critical to the success of a local business. In fact, nearly 90% of consumers say they’ll only consider using a business if they have an average rating of 3-5 stars. With Customer Voice, you now have a simple toolset to gather customer experiences to boost your online star power and drive more business, winning the trust of new customers!
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Your business now lives in a world of unsolicited customer reviews and 5 star ratings! Never before has it been easier for people to make “snap judgments” and an immediate opinion of whether your business is going to be amazing or a nightmare. To better control this online word-of-mouth avalanche, your business needs a system that makes it fast and simple for you to solicit customers, asking them directly to write those glowing praises and give you those 5 golden stars you’ve earned.
Customer Voice gives you the flexibility to request those reviews through the method that works best for your customers — using text message, email, QR code scan or mobile kiosk.
You can request reviews on any site that we currently monitor reviews for. Beyond Google and Facebook, you can choose to request reviews from your customers on sites specific to your business.
BUILD A SURVEY FOR YOUR AUDIENCE
Surveys are a wonderful tool to engage with your audience. Whether it’s to see where you can improve, what aspects customers like best, or what to integrate into your business, building surveys is an invaluable took for your company. The Customer Voice form editor allows you to apply numerous customizations and personalization resulting in a survey that closely aligns to your brand’s theme and colors. Once the survey has been built, it can be distributed using the following options:
- Send using Power Automate Flow.
- Via email using the Customer Voice email editor.
- Embed code onto a form.
- Share a link.
- Via a QR code.
COLLECT FEEDBACK TO BETTER YOUR BUSINESS
What do you think is the best way to ensure that you’re giving customers what they want and expect? “Ask them!” However, when you’re standing face-to-face asking them, you’ll probably just get a gracious – but insincere – reply. This is what makes online customer reviews so powerful, the sheer honesty the customer shares about their experience and this then becomes valuable feedback for the.
Why is it important to continuously generate new reviews…and why do they even matter?
For local businesses, having a steady stream of recent reviews is crucial. 73% of consumers say reviews written more than 3 months ago aren’t relevant anymore. Customers want to see reviews that relate to the business as it is today. In the bigger picture, potential customers often presort online search results by their average review rating – giving preference to those of at least four stars or better. If a business doesn’t fall into that category, there’s a good chance they’re losing potential customers to competitors. Therefore to avoid losing sales, it’s important to continuously generate positive reviews.
Looking for more information, click here to view our Customer Voice PDF.