Online reviews are critical to the success of a local business. In fact, nearly 90% of consumers say they’ll only consider using a business if they have an average rating of 3-5 stars. With Customer Voice, you now have a simple toolset to gather customer experiences to boost your online star power and drive more business, winning the trust of new customers!
You can request reviews on any site that we currently monitor reviews for. Beyond Google and Facebook, you can choose to request reviews from your customers on sites specific to your business.
Why is it important to continuously generate new reviews…and why do they even matter?
For local businesses, having a steady stream of recent reviews is crucial. 73% of consumers say reviews written more than 3 months ago aren’t relevant anymore. Customers want to see reviews that relate to the business as it is today. In the bigger picture, potential customers often presort online search results by their average review rating – giving preference to those of at least four stars or better. If a business doesn’t fall into that category, there’s a good chance they’re losing potential customers to competitors. Therefore to avoid losing sales, it’s important to continuously generate positive reviews.
Looking for more information, click here to view our Customer Voice PDF.